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• As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
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I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs.

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